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Why doesn’t your support team reply to my e-mails?

We have probably tried! We answer every e-mail sent to us within 24 hours -- usually within 6 hours. People often have problems with their e-mail accounts and don't know it.

If you are currently using an Internet e-mail service (hotmail, yahoo, msn, etc.), make sure that you are not over quota for your mail storage. When using these services, failure to completely delete old mail can result in additional mail being blocked. Check your SPAM or Junk Mail for emails from us and if you find them there, please add  to your Allowable Mail List.