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Why do I only get a small image(usually described as a red x) in the corner of the page when I try to view some documents?

The problem described is commonly seen when someone has an older version of Adobe Acrobat Reader. Updating your Acrobat Reader should fix your problems. You can get the update here. Click on this link:

The updated Acrobat Reader is all that should be required, and it's free -- you won't need to purchase anything.

After you click on DOWNLOAD, the computer will ask if you want to OPEN IT or SAVE IT to your Computer, you want to SAVE IT. That is it!