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Why doesn’t your support team reply to my emails?

We have probably tried! We answer every email sent to us within 24 hours. People often have problems with their email accounts and don't know it.

If you are currently using an Internet email service (hotmail, yahoo, msn, etc.), make sure that you are not over quota for your mail storage. When using these services, failure to completely delete old mail can result in additional mail being blocked. Check your SPAM or Junk Mail for emails from us. If you find them there, please add to your "Allowable Mail" list.