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abcteach Help

home  >>  Printing Documents

Why can I view documents without any problems, but when I try to print them, I only get a blank page?

If you can view abcteach documents without any problems, but have trouble printing them,most likely you are having a problem with your printer.

Follow these directions exactly because the 'order' is important. 

First, close all open programs on your computer and turn off your Computer and your Printer for 5 minutes. Let's see if it is a driver error problem.  When the 5 minutes is over, turn on the Computer first, followed immediately by turning on the Printer. They must 'both start together', that part is very, very, important that they both start together.  Shutting down both units dumps the old printer junk and resets the drivers to the computer.

When the computer is finished loading, try printing another document, just one page.

If you are still having problems after that email abcteach support. We will have to get some additional information from you before we can address this problem. Let us know what type of Operating System you have (ie: Windows XP, Windows Vista, Mac OS X or something else).